Immediate steps for situations where delay can increase financial loss, account access, privacy harm or distress.
Act first and understand the details next
Every playbook puts urgent actions on the first screen. Use the filters to find the situation closest to yours. Confirm changing contact details and procedures through the official sources shown on the Page.
Money gone in a UPI fraud: the first sixty minutes
The first hour matters most. Tick the steps as you go; nothing you tick is stored anywhere.
A message or call looks like a scam
Urgency is the scammer's main tool. Nothing genuine is ruined by a ten minute pause.
File a grievance that actually gets answered
Grievances fail for two reasons: no reference number, and no ladder. This playbook fixes both.
Protect a parent’s or grandparent’s phone in one sitting
One quiet hour with an elder's phone prevents most of the trouble that reaches them. Do these together, not for them.
Before you share that forwarded message
A forward with no source is a rumour with good formatting. Five checks before your thumb moves.